Privacy Policy

Information we collect

When you use this website, submit a form, request a demo or communicate with us, Alsendi Systems may collect:

• Name
• Business name
• Email address
• Phone number
• Industry or service type
• Form submissions
• Appointment information
• Communications with our team, including calls, texts and emails
• Website and device information, such as browser type and general technical data
• Advertising attribution information
• UTM parameters
• Referrer information

How information is used

Information may be used to:

• Respond to inquiries
• Schedule demos
• Provide our services
• Communicate with prospects and clients
• Improve the website and our services
• Operate the Alsendi Systems CRM
• Perform analytics
• Prevent fraud and abuse
• Satisfy legal obligations

Cookies and analytics

This website uses cookies and similar technologies that are necessary for the site to function, and may use analytics tools to understand how visitors find and use the site. Analytics information is used in aggregate to improve content, performance and campaign measurement. Most browsers let you block or delete cookies; some parts of the site may not work correctly if you do.

Advertising technologies

Alsendi Systems runs advertising campaigns on third-party platforms and may use advertising and measurement technologies to understand which campaigns, keywords or creatives led to an inquiry. This can include UTM parameters, referrer data and platform-provided conversion tracking. These platforms operate under their own privacy policies and terms.

Communications

If you contact us or submit a form, we may reply by email, phone or text message regarding your inquiry. If you opt in to marketing communications, we may also send updates about our services. You can opt out of marketing communications at any time by replying to any message or contacting us at the address below.

SMS and phone communications

By providing your phone number and submitting a form, you agree that Alsendi Systems may contact you regarding your inquiry, including by call or text message. Message and data rates may apply. Consent is not a condition of purchase. You may reply STOP to opt out of text messages, or HELP for assistance. Marketing text messages are sent only where you have separately opted in, and message frequency may vary.

Data retention

We keep inquiry and client records for as long as needed to respond to you, provide our services, maintain business and accounting records, and comply with legal obligations. When information is no longer needed, it is deleted or archived in line with our internal practices.

Data security

We use reasonable technical and organizational safeguards to protect information, including restricted access, encrypted transmission and secured credentials. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-party service providers

We use service providers to operate our website, database, CRM, email delivery, telephony, advertising and analytics. These providers process information on our behalf and under their own terms. We do not sell your personal information.

Your rights and requests

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses. To make a request, contact us at the address below. We will respond within a reasonable time and may need to verify your identity first.

Children's privacy

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete it.

Policy updates

We may update this policy as our services, technology or legal obligations change. The current version is always posted on this page.

Contact information

Questions or requests about this policy can be sent to bashar@alsendisystems.com. The Alsendi Systems application at https://app.alsendisystems.com is also covered by the client agreement in place with your business.